Shipments & Returns

Shipping & Returns Policy

Domestic Shipment
We currently employ GD Express as our domestic and regional courier to deliver goods and items to our customers located in Peninsular Malaysia and East Malaysia.

International Shipment
At the time being we are not shipping outside at Malaysia and are not receiving returns from outside Malaysia.

SHIPPING TRACKING
The consignment note tracking number will be updated in the customer's account once we sent out the goods to be shipped. To locate your tracking number just go to "My Account" and view your purchase history - the tracking number will be indicated on the "Shipping Status" column. Customer could then use the tracking number to check the goods shipment status on the courier company website.We will inform your Air Way Bill via SMS or telephone once a product is shipped. You can use the Air Way Bill to check the delivery status in GD Express website.

RETURN POLICY
Should there be any claims to return a product be made after purchasing and receiving the product by customer, the claims must be emailed directly to support@wingsluggage.com.my
with the following required details in the email:

Email subject: RETURNS - Invoice #: (Type in the specified invoice number)
Full Name: (Provide your full name)
Registered Email: (Provide the valid login email used in www.wingsluggage.com.my)
Contact number: (Provide us your contact number so that we could contact you)
Invoice Number: (Refers to the specific invoice number)
Product(s): (Specify the product(s) you wish to return)
Reason of Return: (Refers to the reason why the product is being returned - i.e; manufacturing defects)
Additional Details: (Additional remarks about the product if any)

Once we receive the return email, we shall contact you as soon as possible.
Please note that the sending of the return email to us does not constitute to a sure return, as we will assess the claim and justify accordingly.


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